I. Return and Exchange Policy
- Applicable Conditions
- Quality Issues: If the bracelet is damaged during transportation (broken, with accessories falling off, etc.) or the product does not match the description seriously, free return, exchange, or partial refund is supported.
- Non – Quality Issues: Returns and exchanges due to personal preferences (such as color, size, etc.) need to meet the following conditions:
- The product has not been worn, is undamaged, and the original packaging and labels are intact.
- The application must be submitted within 14 days after receipt (excluding cross – border logistics time).
- The return shipping fee shall be borne by the customer, and a logistics tracking number must be provided.
- Inapplicable Situations
- Characteristics of natural crystals (such as slight differences in texture, color, natural ice cracks, etc.) do not belong to quality issues.
- Man – made damage (such as breakage caused by impact or improper wearing).
II. After – sales Process
- Contact Customer Service
- Email: sharkboy.chen@foxmail.com
- Online form: Submit the order number, problem description, and photo evidence on the “Contact Us” page of the website.
- Processing Time Limit
- The customer service will reply with a solution within 24 hours.
- The refund will be returned to the original payment method within 3 – 5 working days after receiving the returned goods and confirming that they are in order.
III. Cross – border Precautions
- Tariffs and Customs Clearance: Tariffs or customs clearance fees may be incurred during the return process, and the customer is responsible for bearing them.
- Logistics Risks: It is recommended to choose a traceable logistics method for return. The customer shall bear the risk of loss or damage.
IV. Frequently Asked Questions (FAQ)
- What is the return address?
- The specific address (which may vary by region) will be provided after the customer service reviews.
- Does the refund include the shipping fee?
- For non – quality – issue returns, only the product amount will be refunded, and the shipping fee will not be refunded.
- What should I do if the product is damaged during international transportation?
- Please inspect the goods on the spot when receiving them. If any problem is found, take pictures immediately and contact the customer service.
V. Privacy and Data Security
- Your return and exchange information will only be used for after – sales service and will not be disclosed or used for other purposes.
VI. Policy Updates
- We reserve the right to adjust the after – sales policy according to business needs. The latest version shall be subject to the announcement on the website.
Thank you for your trust! May the crystals bring you wonderful energy and blessings! Customer Service Hours: 9:00 – 18:00, Monday – Friday (GMT + 8)